Tasks and Follow-ups

For an advisor keeping track of client interactions, follow-ups, and action items is crucial for delivering personalized, effective service.

The Core of Task Management for Advisors

Notes After Every Discussion:

• Subject of Note: Right after a client meeting, advisors can log the main topic discussed, ensuring clarity for future reference.
• Details of Discussion: A detailed account of what was discussed, questions raised, and advice given. This not only helps in maintaining a record but also in understanding the client's evolving needs.

Categorization for Clarity:

• Category Selection: Advisors can categorize each note under relevant headers like:
• Financial Planning: For discussions around investment strategies, retirement plans, etc.
• Solution Pitch: When presenting specific financial products or services.
• PFA (Personal Financial Assessment): For comprehensive reviews of a client's financial status.
• Other: For miscellaneous discussions that don't fit into predefined categories.

Status Tracking:

Advisors can assign a status to each task or discussion:

• Started: When the discussion or task has just begun.
• In Progress: For ongoing actions or when further steps are being taken.
• Completed: Once all actions/discussions are finalized.
• Waiting for Input: When awaiting client feedback or additional information.

Follow-Up Due Dates:

Setting a due date for follow-up ensures that no task falls through the cracks. It prompts advisors to revisit discussions, check on progress, or see if further action is required.

Task History and Its Importance

Advisors can access a comprehensive history of all tasks and discussions within the app. This feature is invaluable for:

• Referring to Previous Discussions: To recall specific details or points of advice given in past meetings.
• Tracking Progress: Seeing how far clients have come in their financial goals or what has changed since the last interaction.
• Continuity: Ensuring that new advisors or team members can quickly get up to speed with a client's history.

Benefits of an Effective Task Management System

• Enhanced Client Relationships: By having detailed records of discussions, advisors can provide more personalized and contextually relevant advice.
• Increased Efficiency: No more sifting through emails or notebooks to find what was discussed last; everything is centralized and searchable.
• Accountability and Compliance: Keeping meticulous records of client interactions ensures advisors are accountable and compliant with regulatory requirements.
• Pro-activity: With due dates set for follow-ups, advisors can be proactive in their approach, reducing the likelihood of missed opportunities or client dissatisfaction due to oversight.

Summary

The task management system enables advisors to log detailed notes after client discussions, including subjects and specifics, categorized under headers like Financial Planning, Solution Pitch, PFA, or Other. Tasks can be tracked with statuses (Started, In Progress, Completed, Waiting for Input) and assigned follow-up due dates to ensure timely action. A comprehensive task history allows advisors to refer to past discussions, track progress, and maintain continuity. This system enhances client relationships with personalized advice, boosts efficiency by centralizing records, ensures accountability and compliance, and promotes proactivity, reducing missed opportunities and improving client satisfaction.